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How be999 Collects and Protects Your Personal Data

When you open an account with us, we collect only what we need to run your account, process your deposits via Touch 'n Go eWallet, Boost or GrabPay, and keep your access secure.

Account data handled with careLocal e-wallet deposit context coveredYour rights clearly statedContact path for data requestsApplies to all Malaysia-eligible accounts
be999 How be999 Collects and Protects Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Personal Data

If you want to know what data we hold, correct something on your account, or request deletion, our support team handles privacy queries directly. Send your request through any of the channels below — include your registered email address so we can verify your identity before actioning the request.

Live Chat Reach us through the live chat widget on be999. State your query is a privacy or data request and our team will route it to the right person.
Email Support Send a written data request to our support email. Include your account username and the specific data action you need — access, correction or deletion.
Account Help Centre Log in to your account on be999, head to the Help section, and submit a data query form. Responses are sent to your registered contact address.
DATA HANDLING PRACTICES

How We Manage Data Security and Your Account Rights

Data security is not an afterthought here — it is built into how accounts are created, how deposits clear, and how sessions are closed. Every section below reflects actual operational practice, not a policy template. Where local law in Malaysia governs how we retain or share your data, that law takes precedence.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from your device browser settings at any time.

Account Security and Login Data

Login credentials are stored in hashed form — we do not hold your plain-text password. OTP verification is required when unusual login activity is detected on your account.

Payment Data Retention

Transaction records tied to Touch 'n Go eWallet, Boost or GrabPay deposits are retained for the period required by applicable financial regulations, then purged or anonymised.

Requesting Access or Deletion

Submit a request via live chat or email with your account username. We verify your identity first, then confirm what data we hold and action your chosen request within a reasonable timeframe.

Common Questions About How be999 Handles Your Data

These questions come up regularly when people review our privacy practices. If your question is not covered here, reach out through live chat or our account help centre on be999.

We collect your name, contact details, login credentials and device information at registration. Payment transaction records are added when you deposit via Touch 'n Go eWallet, Boost or GrabPay.

We share data only with payment processors — like DuitNow or FPX providers — and only to the extent needed to clear your transaction. We do not sell personal data to third parties.

Retention periods follow applicable local regulations where our service operates. Once your account closes and that window ends, your data is deleted or anonymised — whichever is required.

Yes. Send a data access request via live chat or email with your registered account username. We verify your identity first, then confirm the data we hold within a reasonable period.

Submit a deletion request through the live chat or account help centre on be999. We will action it once identity is verified, subject to any retention obligations under local law.

We use session cookies for login continuity and analytics cookies to understand page usage. Both can be managed through your device browser settings — session cookies off may affect account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.