Reference

The Rules That Govern Your Account on be999

Everything that shapes how your account works — from how we store your details to how disputes are handled — sits inside this legal framework. Access to be999 depends on local law and is available only where permitted in your region.

Account TermsPrivacy & DataJurisdiction-Dependent AccessTouch 'n Go eWallet TransactionsDispute Process
be999 The Rules That Govern Your Account on be999
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, how your data is held, or a specific transaction, the fastest route is our live chat channel. Raise the issue there and we will escalate to the relevant team if the matter needs formal handling. For written records, email is the correct channel.

Live Chat Available through your account dashboard. Start here for any legal or account query — our team will route it to the right person and follow up in writing if needed.
Email Support Send a written query to our support address for anything requiring a documented response — data requests, account disputes, or formal notices about these terms.
Account Notification Centre Policy updates and responses to formal account queries are delivered here. Check this channel after submitting a legal or data request to track the reply.
DATA & ACCOUNT SECURITY

How We Protect Your Data and Account

Your data security is built into the account structure, not bolted on. Here is how we handle the areas that matter most — from what we store to how you can request changes. Players in Subang Jaya and elsewhere in Malaysia are covered by the same practices.

Data Retention

We keep account and transaction records for the period required under applicable rules. Wallet activity — including Touch 'n Go eWallet and Boost payments — is logged and retained as part of your account history.

Cookie Handling

Cookies are used to maintain your session and remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how your account loads or saves your state between visits.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock the account immediately through dashboard settings and contact live chat for an account freeze.

Data Change Requests

To update personal details or request a copy of your stored data, submit a written request via email support. We will verify your identity before processing any change or releasing account data.

Common Questions About Your Rights and These Terms

Straightforward answers to the legal questions we get asked most — covering your rights, how your data is managed, and what to do when something needs resolving.

Access depends on local law and is available where your region permits. Account eligibility is confirmed during the verification step when you open your account.

We store the information you provide during registration, your login activity, and transaction records including wallet payments via Touch 'n Go eWallet, Boost, and GrabPay.

Send a written request through email support. We verify your identity first, then provide the data within the timeframe required. Live chat can guide you through the process.

Raise the dispute through live chat and provide your transaction reference. We check the account log and wallet activity record. Written responses are issued within our standard handling period.

Updates are sent to your account notification centre before they take effect. Continuing to use your account after the notified date means you accept the updated terms.

Account closure requests go through email support. We retain records for the period required by applicable rules, but will confirm what is deleted and what must be kept when we process your request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.